Zoya. Conversations that sell.

‍Poland’s first AI assistant for travel agencies

Resabee Travel Tech introduces Zoya – Poland’s first AI assistant designed specifically for travel agencies and tour operators.

Zoya talks to customers 24/7 – from travel inspiration and choosing a holiday, through booking, to support during the trip and after the customer returns home.

Zoya combines years of travel industry experience with AI technology. This allows her to understand the travel context, identify customer needs and guide the conversation like an experienced travel advisor.

Zoya understands travel

Zoya was built specifically for the travel industry.

Her knowledge is based on more than 1.2 million real traveler questions, and the solution can help travel agencies increase online bookings by up to 30%.

The solution is being implemented, for example at ITAKA Holdings and is continuously developed based on real sales and customer service processes.

Zoya works on websites and mobile apps, communicates in more than 200 languages, and integrates with the travel agency’s booking system and CRM.

The customer asks. Zoya answers.

Customers can start a conversation at any time – in the evening, at the weekend or during the peak travel season.

Zoya is available 24/7. She answers questions, learns about the customer's needs and helps them find the right holiday.

She can ask about the travel dates, budget, number of travelers, destination and hotel preferences, and then search for specific offers available from the travel agency.

From conversation to booking

Zoya has a natural conversation with the customer and uses it to understand their needs.

She can ask about travel dates, budget, number of travelers or hotel preferences, and then use this information to find suitable offers.

Zoya works with the travel agency’s real-time data, recommends specific holidays and helps customers choose the right offer.

If a customer leaves the conversation or stops the booking process, Zoya can use the previous conversation context and help them continue where they left off.

Sales continue after the booking

After booking, customers often have more questions.

Zoya can answer questions about flights, baggage, check-in, travel documents, hotels and transfers.

She can also recommend additional services based on the customer’s specific trip, such as travel insurance, transfers, excursions or airport parking.

Every customer interaction can create another opportunity to sell.

Zoya works together with travel advisors

Zoya can handle a large part of repetitive customer conversations. When a customer needs more specialized support or wants to speak to a person, Zoya can hand the conversation over to a travel advisor.

The advisor receives the context of the previous conversation – the customer’s needs, budget, questions and offers already presented.

This allows the advisor to continue the conversation and sales process without starting from scratch.

See what Zoya can do for your travel agency

Book a Zoya demo with our expert and see how AI can support sales and customer service in your travel agency.

> Book a meeting via Calendly.