Zoya.
Conversations that sell.
An AI travel agent that talks to your customers 24/7 — from inspiration and choosing the perfect trip, through booking, to support during their journey and after they return home.
Zoya supports customers at every stage of their journey.
Meet Zoya — Poland’s first AI assistant dedicated to travel agencies. We combine decades of travel industry expertise with AI to create an assistant that understands your customers’ needs and engages with them like a skilled travel advisor.
In our clients' words
“With Zoya, we increased the number of enquiries generated from the same website traffic. Most importantly, this translated into an increase in bookings.”
Key features
Every conversation leads to a personalized offer
Zoya understands what travelers need. She asks the right questions and recommends the offer that best matches their preferences.
Zoya sells — and when needed, brings in a travel advisor
Zoya guides customers all the way to booking. When a customer prefers to speak with a human, Zoya seamlessly hands them over to a travel advisor with a ready summary of their needs and preferences.
Zoya sells additional services
After the booking, Zoya stays in touch with the customer, understands their needs and recommends relevant services, such as airport parking, additional travel insurance or optional excursions.
Bookings, leads and conversations — all in one view
Zoya’s dashboard lets you track conversations, analyze leads and monitor the impact of AI on sales.
Zoya vs Chatbot
Chatbot
Chatbot
Frequently Asked Questions
Will Zoya replace my consultants?
No. Zoya handles repetitive customer conversations and supports your team. When a customer wants to speak to a person or needs more specialised help, Zoya hands the conversation over with the full context.
How long does implementation take?
It depends on the integrations and systems used by your travel agency. We define the scope and timeline individually.
How does Zoya know what to answer?
Zoya is built on knowledge from 1.2M+ real traveller queries and your agency’s own data and offers, so it can respond in the context of each customer and their trip.
Can I control Zoya’s answers?
Yes. Zoya works with the knowledge defined for your travel agency. In the dashboard, your team can track conversations, analyse leads and monitor how Zoya supports sales.
Is Zoya multilingual?
Yes, it is! Zoya can generate responses in 200+ languages.
What happens when Zoya doesn’t know the answer?
If a customer needs more specialised help or wants to speak to a person, Zoya hands the conversation over to a consultant together with the previous context.
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