How the Oldest Czech Tour Operator Automates Daily Operations with Resabee Travel Booking System?

About Čedok

Čedok, the oldest Czech tour operator, has been a leader in the travel industry since 1920. In recent years, the company has experienced rapid growth, handling a record 420,000 clients in 2023, which is 55% more than in 2022. With annual revenue reaching CZK 7.8 billion and EBITDA of CZK 350 million, Čedok continues to expand its offerings and enhance its digital capabilities.

Challenge

In recent years, Čedok was under pressure to deliver best possible experiences for their travellers and needed a robust and scalable travel booking system. IT Director of Čedok, Pavel Dvořák, says “Managing an increasing volume of bookings, optimising sales channels, and improving operational efficiency are our main priorities. We need a system that has it all.”

Without a reliable system, Čedok faced inefficiencies that slowed down operations and limited growth. Manual processes made it difficult to manage high booking volumes, and the lack of integration between sales channels resulted in lost opportunities.

To stay competitive, Čedok needed a modern solution that could handle complex operations, automate key workflows, and provide insights into customer profiles, sales, and inventory.

Solution

To address these inefficiencies, Čedok implemented the Resabee Travel Booking System, consisting of two products: Resabee E-commerce and Resabee Booking. These two solutions form a complete ecosystem for running a travel business successfully.

Resabee E-commerce serves as the digital sales channel, essentially, the website. Resabee Booking, on the other hand, streamlines back-office operations, keeping all data organized in one place and facilitating daily workflows within the travel agency. Together, they form the Resabee Travel Booking System.

The solution enabled:

• Automated reservation management, reducing manual workload and improving efficiency.

• Integrated e-commerce functionality, allowing seamless online bookings and increasing direct sales.

• Centralized booking processes, ensuring better control over inventory and pricing.

• Scalable infrastructure, supporting Čedok’s rapid growth and increasing customer base.

Result – A New Way of Working

The growing presence and success of Čedok are made possible by the efficient digital solutions provided by Resabee Travel Tech. The tour operator regularly expands its holiday destinations, hires more employees, generates more revenue, and serves more travellers. This increasing growth was managed effectively with the Resabee Travel Booking System, which successfully supported our client in achieving results.

• Improved efficiency: Automated workflows streamlined daily operations.

• Increased online sales: 40% of bookings now come through digital channels, and this number continues to grow.

• Scalability: The system supports growing demand without operational bottlenecks.

• Better customer experience: Faster and more accurate booking processes.

Future Outlook

With Resabee Travel Tech’s solutions, Čedok is prepared to sustain its growth and enhance digital transformation. Our ongoing support ensures that Čedok remains a long-term partner, benefiting from a system that simplifies operations, enhances customer service, and boosts efficiency.

“As the travel industry evolves, Čedok has a reliable platform that scales with our needs, allowing us to focus on expanding services and staying competitive in the market.” - says IT Director of Čedok, Pavel Dvořák.